At Devatvam, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we're here to help.
1. Eligibility for Returns:
- Items must be unused, unwashed, and in the same condition as received.
- The product must have all original tags, labels, and packaging intact.
- Returns must be initiated within 14 days from the date of delivery.
2. Non-Returnable Items:
- Items purchased during sale or clearance events.
- Customized or personalized items.
- Gift cards or vouchers.
3. Return Process:
- To initiate a return, please visit our website and navigate to the Returns section under Customer Support.
- Once your return request is approved, you will receive instructions on how to send your item back to us.
- Please ensure the item is securely packaged to avoid damage during transit.
4. Shipping Costs:
- Return shipping costs are the responsibility of the customer.
- If the return is due to an error on our part (e.g., wrong item or defective product), we will cover the return shipping costs.
5. Refunds:
- Once we receive your returned item, we will inspect it and notify you of the refund status.
- If approved, a refund will be processed to your original payment method within 7 business days.
- Please note that your bank or credit card company may take additional time to post the refund.
6. Exchanges:
- We do not offer direct exchanges. To exchange an item, please complete the return process and place a new order.
7. Damaged or Defective Items:
- If you receive a damaged or defective product, please contact our customer support immediately with photos and details.
- We will arrange for a replacement or refund, depending on the issue and product availability.
8. Contact Us:
- For questions or further assistance, please visit the Contact Us section on our website or email us at devatvamcreation@gmail.com